Refund policy

Return eligibility
Our 90-day money-back guarantee applies only to items purchased at the regular full price and returned unopened, unused, and in their original packaging. You must request the return within 90 days after receiving the item and provide your receipt or proof of purchase.

Sale items and other non-returnable items
All items purchased at a sale, discounted, promotional, or reduced price are final sale. Sale items are not authorized for return or exchange, and they are not eligible for the 90-day money-back guarantee.

An item’s eligibility is determined by the final price actually paid at checkout. A regular price, full price, original price, or compare-at price displayed alongside a discounted sale price does not make the purchase a full-price purchase. Gift cards are also final sale.

This final-sale rule does not limit any rights that cannot legally be excluded. If an item arrives defective, damaged, incorrect, or is not delivered, please contact us so we can evaluate the issue and make it right.

Starting an eligible return
To request a return, contact us at shop.screenretro@gmail.com. If your return is authorized, we will provide the return address and instructions by email. Items sent back without prior return authorization will not be accepted.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect so that we can evaluate the issue and make it right.

Exchanges
Eligible exchanges require prior authorization. Contact us at shop.screenretro@gmail.com before sending an item back.

European Union 14-day cooling-off period
Notwithstanding the policy above, merchandise shipped into the European Union may be cancelled or returned within 14 days, for any reason and without justification, where required by law. The item must be in the same condition in which it was received, unused, and in its original packaging. Proof of purchase is required.

Refunds
We will notify you after we receive and inspect an authorized return and let you know whether the refund is approved. If approved, the refund will be issued automatically to the original payment method within 10 business days. Your bank or credit-card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, contact us at shop.screenretro@gmail.com.